YouTuber Jaclyn Hill is facing backlash over her new beauty line Jaclyn Cosmetics after fans saw what they believed to be mold on the lipsticks, among other issues. Now, Jaclyn is speaking out about the allegations.
“I want to address some of the issues that my customers are having with my first launch of my brand, Jaclyn Cosmetics, and my lipsticks,” Jaclyn said in a new video. “I’m not gonna run away from this. I know it’s taken me a couple days to get all my ducks in a row and get this video out for you guys, but I have been going through all the documentation, and on the phone with labs and chemists and the owner of my lab and my entire team for several days, and doing a very in-depth investigation to figure out exactly what’s going on so I can give you the most informed information as a brand owner.”
“The first thing I want to address before anything else is the accusations that my lipsticks are expired, moldy or hazardous in any way, shape or form. My lipsticks are not moldy, they are not contaminated, they are not unsafe for you in any way shape or form. Every single ingredient in my lipsticks is new and FDA approved,” she said.
First, she addressed why some fans are seeing black dots on their products.
“What these black dots are, are actually oxygen bubbles and they are lifting to the surface when my lipstick bullet is being cooled off from a hot temp,” she continued. “Sometimes they don’t make it all the way through — it is oxygen and 100% safe.”
She also addressed some fans seeing white “fuzzies” on the lipsticks.
“My lab used white cotton gloves…they were cleaning vats with a towel. Those two things combined with the white fuzzies coming off of their gloves — it is so unacceptable,” Jaclyn continued.
“This is my first launch, and it’s very embarrassing,” Jaclyn added that she’ll be offering refunds or re-sending new products to those dissatisfied. “Contact [email protected]… show them proof, we will take care of everything for you and make it right.”
Watch Jaclyn Hill explain her product in the video…
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