Sainsbury’s sparks fury after introducing ‘ridiculous’ rule

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The new rule has been implemented in some of the UK stores and forces customers to scan their receipts before they leave the shop. People have now to prove they have paid for the items as an extra security measure for Sainsbury’s.

If customers don’t print and scan their receipts, they won’t be able to leave the shop.

Many took to social media to share their thoughts with some saying the lack of trust from the supermarket is “insulting”.

Others found the change unnecessary as most people don’t print their receipts when using the self-checkouts.

A social media user commented: “I’d be b*ggered. I’ve never once hit the ‘receipt’ button on the self-service till.”

Another one said: “Essentially they are holding [people] hostage against their will as they refuse to let people leave without scanning a receipt that not everyone chooses to get in the first place.

“What will they do? Hold someone hostage and rifle through bags before releasing you?”

A Twitter user added: “I’ve been loyal to Sainsbury’s for 30 years. Now it stops. How dare you insult me, by scanning receipts to leave.

“Not even the discounters to this. No warning, no in-store signage and it doesn’t work, my receipt had to be reprinted. Farewell, you untrusting store.”

“So it appears that Sainsbury’s Redhill no longer trusts you and a till receipt is required to get out of till areas.

“Not only do they expect you to do your own bagging and own till work for free, but they also want you to prove you have done it!” another social media user said.

@MichaelOD172 agreed commenting: “Doing great in your green initiative… forcing customers to print out their receipt and scan it. Absolutely atrocious!”

Another one, @Rihanna_fan1, added: “Scan your receipt to exit and print receipts for every transaction. What a step back for your environmental impact and sustainability. Shame on you!”

@scotty_591 shared his experience: “I just been to the Salford Regent Road store and what a mess.

“The system to scan receipt barcodes when leaving the self-checkout area is ridiculous. No one’s receipts worked and there was a queue of about six people at lunchtime waiting to try and scan theirs, get rid!”

However, @KatarzynaMicki3 explained this system is already in place in many other countries.

The social media user said: “I understand that this is where they have self-checkout barriers.

“This system is used in many European supermarkets such as Lidl, Carrefour, Intermarche etc. for a few years now.”

However, a spokesperson from Sainbury’s told the Mirror that the change is “not a new security measure and features in a small number of our stores at the self-service checkout areas”.

Other retailers in the UK have recently started using the same system. Primark began self-checkout tills in their stores, which also required customers to scan their receipts before leaving.

Similarly, Ikea and Costco also require shoppers to provide proof of purchase before exiting the shop.

Express.co.uk has contacted Sainsbury’s for comment. 

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