Former TK Maxx employee reveals the secrets of the chain

How to hack your TK Maxx shop: Former employee reveals the best time to bag a discount but warns off cheeky shoppers who try to switch the price tags around

  • Dale O’Keeffe, from Birmingham, lifted the lid on all the retailer chain’s secrets 
  • Father-of-two has amassed 66,700 likes sharing clips about the store on TikTok
  • Advised when exactly to get the best deals on clothes and never to swap tags  
  • Revealed that staff can often find urine and vomit in the store’s changing rooms

A former employee has lifted the lid on what it’s really like to work at TX Maxx, and has shared his hacks for customers to make their money go even further while shopping at the discount store.  

Dale O’Keeffe, from Birmingham, has racked up 66,700 likes by sharing clips about the retailer on TikTok, including when to bag a bargain in the sales, and some of grim challenges faced by staff. 

The father-of-two warned thieves that staff will definitely have their eye on them, and why you may not be as clever as you think by swapping the item’s tag for a cheaper one. 

Dale O’Keeffe, from Birmingham, has racked up 66.7K likes and over 2,000 followers sharing clips about what it’s like to work for TK Maxx on TikTok

The former employee has lifted the lid on certain challenges faced by employees, and shared some hacks for customers to make their money go even further while shopping at the store

He said that if you’ve got your eye on a certain item, it may be best to hold out a for a few weeks, advising: ‘All items have a six week sell by date. 

‘Which means if it hasn’t been sold in six weeks, it goes into clearance. That’s why you can get the same products at full price as you can in clearance.’ 

If you’ve ever wandered why there’s no make up testers at the store, Dale reveals it’s all down to hygiene, and that if you do open a bottle it has to be thrown away the same date. 

‘There’s no testers for make-up’, he told ‘Once it’s been opened at the end of the day it goes in the bin and that’s for hygiene reasons.’

Father-of-two Dale shared when to bag a bargain in the sales, and some of grim challenges faced by staff. Stock image

Dale also shared some of the unpleasant things he’s experienced during his time at the store, including people rather grimly using the store as a toilet facility. 

He said: ‘This happened all the time, people used to come in and go wee in the fitting rooms. 

‘Wee in a saucepan, once someone weed on a saucepan, put it on the top shelf the another customer picked it up and tipped it on themselves’. 

He also revealed that he’s found ‘sick splattered all over the floor and all over the mirror’, as well as ladies underwear with ‘skid marks, we found this on back of a hanger’ and ladies underwear ‘with the sanitary towel still attached.’  


Dale also shared some of the unpleasant things he’s experienced during his time at the store, including urine and vomit, and that staff have their eyes on thieves at all times 

Dale explained that while some shoppers may think they’re being clever by swapping around the tags for a cheaper alternative, staff already know about the trick and aren’t likely to fall for it. 

‘We absolutely know when you’re trying to con us by switching tickets’, he said. 

‘So when we say “Oh that doesn’t appear to be the right price”, it means we know you switched the tickets and it’s definitely not the right price.’ 

As a matter of fact, it seems the staff have a very close eye on thieves, with Dale revealing: ‘And if someone asks do you need any help, they think you’re stealing or doing something dodgy. They’re just keeping an eye on you basically.’  

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